Each month, we highlight the businesses across various industries in a local area that are setting the standard in customer experience and online reputation—not just through great ratings, but by outperforming their local competitors in volume, consistency, and customer engagement.
With more and more customers turning to Google Reviews before making buying decisions, businesses that consistently engage with their customers are not only building trust—they’re winning.
What Makes a Review Champion?
We assess businesses on four key areas:
1. Review Volume: Did they generate fresh, organic feedback?
2. Ratings: Are customers consistently satisfied?
3. Response Rate & Speed: Do they reply to feedback in a timely manner?
Following the approach used in Whitespark's Review Checker, we compared each business against others in the same category and location.
A high score means the business has:
• More Google reviews than the average in Brighton for their sector
• A higher-than-average rating
• A strong response strategy (replying to reviews consistently and with care)
Why This Matters
Google Reviews are often your first impression. Businesses that outperform their peers are more likely to:
• Appear in Google’s top local search results
• Convert new customers who compare options
• Build trust and return visits
Local Review Leader board – Hove JUNE 2025
Here are our leader boards for June 2025, featuring local businesses (in different industries) that stood out for their volume of positive reviews, consistency in responding, and quality of engagement.
Which Hove business will top the review charts next time?